My impressions from CES this year are confirmed: it's getting more and more complicated for consumers to navigate this digital world: more devices, more user interfaces, more failures, more technical knowledge required. And the industry is not doing much to solve these issues.
After complaining for many weeks that my Internet access provider's modem was broken, it finally got a box back from free. Of course they shipped to a place that did not want to store it, so I had to go to another place (see Kiala) to get, it was closed, had to go again. Then the modem wouldn't sync, a config error on their side. Many attempts to the call center, finally 3 chats with tech support. It's finally working, and I have still not received the new version of the box (free v5) I ordered more than 6 weeks ago.
Tonight, my MacBook Pro went into the exact problem described here. The solution: insert a jack a couple of times until it worked back. Then I discovered my laptop had even more failure potential. Imagine a world where users have to go online to solve any new problem.
When was it again that you just picked up the phone and said: "Operator ?"
